Before rentingChoose wisely. In 2019, we introduced our multi-product system that helps you choose a car based on your needs and easily see the final price. Car rental insurance can be difficult to navigate and is often not what you expect, by booking with us directly, you will receive the correct insurance for your rental.When picking up your vehiclePlan ahead. We recommend planning your itinerary before leaving, especially if you are renting a car at the airport. Are you sure where you will meet your chaperone or where the rental office is? Your confirmation email will contain the location details, but we advise you to save the number in your phone in advance.Prepare the right documents. We try to make the check-in process as painless as possible, but we need to process some information for legal reasons. Please prepare your reservation details, as well as your driver's license, passport, and a valid credit card.Perform a vehicle check. It is essential, when you are driven to your car, to complete a Vehicle Condition Report (VCR) and note any existing damage, paying particular attention to the five most important points. If you do not report it, you risk being held responsible for these damages when returning the vehicle. We do not want you to be caught off guard, which is why we have prepared a practical video on vehicle inspection to help you check everything.While rentingBe careful. Unfortunately, you can be held responsible for any damage caused to a vehicle in your care, and this varies depending on the product you choose. Much of the damage to a car is due to bumps in parking lots. So be mindful when space is limited, park further away and walk a bit more to your destination.When returning your vehiclePerform a vehicle check. It's time to carry out another vehicle check and it's even more essential to record any damage, no matter how minor, to ensure that you are fully covered and that we can process your return efficiently. Please check the vehicle as before, paying particular attention to the five sensitive points.
